Help Table

Project Brief

I joined the Accessible Computing Technology Laboratory at McGill in 2019 and advised by Prof. Karyn Moffatt and Dr. Carolyn Pang. My research focused on designing an interactive tabletop display to support older adults in learning to use smart devices (e.g., tablet, smartwatch). This work was accepted at 2 leading HCI conferences - ASSETS19 and GI19

Research Questions: 

In terms of adopting and learning to use new technologies, how do older adults: perceive the experience, decide which ones to adopt, and approach learning?​ 

 

How can we design interactive technology to support the needs of older adults in learning to use smart devices for health information management?” 

Methods

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Online Survey:

 

Participants completed a 15-min online questionnaire mainly focused on their general experiences with using and learning to use personal wearables. Our survey was open for 10 weeks. 

Semi-structured Interviews:​

We also conducted in-person and phone interviews, which lasted between 45-60 min each. Completed over a 7-week period, the interviews were semi-structured and focused on participants’ experience with technologies, their motivations for adopting new technologies, and their personal health information management practices. 

Design of Help Table:

From our findings, we developed Help Table, which leverages a 40” tabletop display to integrate support into one visual space, while also supporting older adults in learning how to use multiple devices that must be configured to work together (e.g., a smartwatch synched to a tablet). The key features include: 

  • A collaborative learning option through which older adults can receive remote support,

  • Support for the integrated learning of multiple smart devices, notably a smartwatch and tablet,

  • Support for a flexible range of learning approaches, including trial and error, ​

  • And integration of these supports into a single visual space via a 40” tabletop display. 

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Sketch of Onboarding Process V.S. Sketch of Managing Personal Health Information

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Design of Help Table, including learning topics, remote video support, and interactive instructional information.

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P1: Collaborative (Child supports older adult)

P2: Collaborative (Spouse supports older adult)

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P3: Individualized (Older adult learning alone)

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Video Prototype Interviews & Design Workshop: 

 

Using a video prototype of our design, we revisited requirements with our interview participants. We also conducted a design thinking workshop with our lab members to seek more feedback on the current design. The goal was to test and help us iterate on the design of Help Table. 

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New Design:

Based on the findings we collected from the video prototype interviews and design workshop, we redesigned the prototype as shown below.

ABOUT

I'm Collin. I am a UX Researcher at Kinaxis, a supply chain management software company based in Ottawa, Ontario. 

 

Previously, I was a HCI Researcher at McGill University's Accessible Computing Technology (ACT) lab, advised by Prof. Karyn Moffatt and Dr. Carolyn Pang. My research focused on designing an interactive tabletop display to support older adults in learning how to use smart devices. 

I hold a BA in Communications from University of Washington and an MS focused on Human-Computer Interaction from McGill University. I am passionate about studying, designing, and building new technologies that can better accommodate a diversity of needs.

CONTACT

I am always looking for new and exciting opportunities. If you enjoyed looking through my work and would like to know more about me, please contact me!

Email: zhiqin.wang@mail.mcgill.ca

Phone: +1.613.700.5491

​2020 Collin Wang